At Aurora Conveyancing, we understand that buying, selling or transferring property is a significant event, and that you trust us with sensitive personal information throughout the process.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information do we collect?
To provide conveyancing services, we may collect personal information including
- Your name, address and contact details
- Date of birth
- Identification documents and verification information
- Banking and financial information
- Property ownership and transaction details
- Information relating to your purchase, sale, refinance or transfer
- Information you provide through our website, email, telephone or in person
Why do we collect your information?
We collect personal information so that we can
- Provide conveyancing services
- Assist with the purchase, sale, transfer or refinancing of property
- Verify your identity
- Meet our legal and regulatory obligations, including AML/CTF requirements
- Communicate with you throughout your matter
- Protect against fraud and cybercrime
- Manage and improve our services
If you do not provide the information we require, we may be unable to act on your behalf or complete your transaction.
How do we collect information?
Most information is collected directly from you.
Where necessary, we may also collect information from
- Real estate agents
- Mortgage brokers
- Banks and lenders
- Government authorities
- PEXA and related service providers
- Identity verification providers
- Other parties involved in your transaction
Who do we share your information with?
To complete your matter, we may need to disclose information to
- NSW Land Registry Services
- Revenue NSW
- PEXA
- Financial institutions and lenders
- Real estate agents
- Government authorities and regulators
- Identity verification providers
- Professional advisers, insurers and technology providers
We only disclose information where it is reasonably necessary to provide our services or where required by law.
We do not sell personal information.
Website information
When you visit our website, certain information may be collected automatically, such as
- Your IP address
- Browser type
- Pages viewed
- Date and time of access
This information helps us improve the performance and functionality of our website.
Our website may use cookies and similar technologies to enhance your browsing experience.
How do we protect your information?
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
These measures may include
- Secure document management systems
- Password-protected platforms
- Multi-factor authentication
- Restricted staff access
- Secure cloud-based technology
Accessing or correcting your information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Questions or complaints
If you have any questions or concerns about how we handle your personal information, please contact us.
Aurora Conveyancing
Phone: 1300 704 938
Email: [email protected]
Address: Suite 221, 14 Lexington Drive, Norwest NSW 2153
We will do our best to resolve any privacy concerns promptly and fairly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices.
The current version will always be available on our website.